KalpRaag believes in respecting everyone’s privacy and doesn’t use your information with any malicious intent and sticking to moral ethics. Please read the privacy policy carefully. Once you visit the website and use our service, we believe that you agree to collect and usage of your data for the reason and in the manner provided under the privacy policy.

This policy is not applicable to the actions and practices which lie outside the ownership and control of KalpRaag. If you have any issues regarding the policy, you can mail us at support@kalpraag.com. We want you to be comfortable using our services and want to ensure 100% transparency from our end.

What information do we collect from you?

The privacy policy includes the information that is provided by you during the registration on our website while placing an order or some additional information for any future reward program. This information may include the name, email address, phone number, postal address (shipping and billing), IP Address, location, gender, age, the web browser you are using, and your type of device. We may also other information which includes the pages you visit, the links that you click, and items that you view and add to your cart.

We may collect information that you provide in feedback forms or surveys in which you participate. We will collect this information to improve the user experience on the website and improve our overall services.

We do not store any payment details from you. When you opt to make a purchase from our website, you are straightaway redirected to the payment gateway, which takes your details for the payment. Since the gateway is not owned or controlled by KalpRaag, we are not collecting any of your payment information. We don’t have any access to your payment information at any stage, i.e., during or post-purchase.

How do we collect your information?

We collect the information on the traffic that visits our website. This includes the activity that you perform like visiting different pages, viewing different products, and clicking links.

We collect your personal information that is provided by you while you register on our website as well as when your place your order with us. This includes your name, email address, phone number, shipping and billing address, gender, and pin code.

When you visit our website, the website’s cookies automatically collect information about your activity and some information about your system. This is being done to make your website experience better in the future and make the website work efficiently. The visitor can opt to decline cookies and not use the best features on the website.

Why do we collect this information and how do we use it?

We collect your information with your consent including your personal information and your website activity. This is being done for various reasons which are mentioned below –

• To keep in touch with you for order details and its status
• In case you forget your password, send you a password reset request
• Confirmation of registration on our website
• To send details about any offers, sales, or loyalty programs for our customers
• To notify you about any changes in the policies of service and its terms of use 
• To facilitate and arrange for product returns, exchanges, and refund
• To improve user experience on our website
• To maintain a record of all the activities on our website in the case for future use which may include law obligations and maintain our statutory tax regulations.
• Track activities on our website to personalize your experience in the future on our website

Who do we share your information with?

We never share, sell, or rent your information with any third parties who are not our partners. Your personal information is only shared with our alliance and partners and needs the information to provide relevant services. We provide limited and relevant services to our alliance partners which would help them in delivering the services under their domain. These partners and how they use the information are mentioned below –

• Delivery Agents – We share your contact information and postal address details with shipping companies and their associates to facilitate order items and return/exchange processes.
• Payment Partners – We share your payment details which include debit/credit card details to ensure smooth transactions for the orders that are placed by the user from the website. The payment information is not retained or stored for the purpose of payment and refunds and not any other identifiable purpose. It is a piece of delicate information and is sent to the payment partner in an encrypted SSL format to ensure maximum security.
• Legal Partners – We store and retain personal information and reserve the right to share the information with our legal partners in case of legal obligations, court orders, or in response to the request from law enforcement, government agency, or any other constitutional authority. We may use the information in case of any fraud, theft, illegal activity, or a threat to the safety or security of any person. The information may also be used in case of violation of KalpRaag’s terms and service which could act as proof to defend against legal claims.
• Alliance Partners- The company shares the information with our alliance partners to provide the website services which help in improving your experience on our website. These include your activity and behavior on the website and help us in personalizing the experience for every individual user according to their past activities.
• The company does not allow any unauthorized person to share or use the information that is shared by you on the website. The company isn’t to be held responsible for any unauthorized entity retaining or using your information due to privacy settings or browser settings on your device.

We generally follow the accepted industry standards in terms of using and sharing your information. However, information on the internet is not 100% secure and might be prone to cyberattacks. We follow strict industry guidelines to not violate the terms of use and service and use, share and retain your information in an ethical manner.

What are User rights in the privacy policy?

The user is not obligated to register with us while visiting, browsing through our website, and placing an order on the website. However, this may not help you in personalizing the experience and receiving the benefits of a registered user.

The user is allowed to delete the registered account on the website which would delete the information stored with us for the visitor.

The user can modify or change any personal information stored on the website.

How do we ensure the protection of your personal information?

Our website is built on secure encrypted software, which protects your information at all times. When you register on our website, we ensure your identity through your email. Once we ensure your profile is linked with your personal information, your ID and password will be required to always access your profile.

We ensure our maximum effort to protect and safeguard your information at all costs. Although, any information uploaded via electronic means is 100% secure. If your personal data on the website is being compromised by outside parties or unauthorized acts of third parties through viruses or other cyberattacks, KalpRaag shall not be held responsible for any leak in data and loss of personal information.

All the information stored on the website of KalpRaag is secured by a firewall and is password protected at all times. But as we mentioned earlier, no form of data is secured on the internet. We don’t ensure a full guarantee of the protection of information and the security of the database.

Can we make changes to this Privacy Policy?

We may make changes to this privacy policy at regular intervals which could happen from time to time. We will update it on our website that changes have been made to our privacy policy. After the changes have been made to the policy, usage of the website and visiting different pages of the website would imply that you agree to the revised privacy policy and acknowledge the changes made to it. You can visit the page at any time, to ensure that you are aware of the latest version of our privacy policy. We reserve the right to make changes to the privacy policy.

anytime. We will update the visitors about the changes made to the privacy policy. It will be immediately in effect once we post the policy on the website.

How to Contact Us regarding the Privacy Policy?

In case you have any questions, issues, feedback about the policy or want to report any inaccuracies with the policy, you can contact us at

Email – support@kalpraag.com

Phone No. - +91 9717102471